Warehouse issue management
Stop chasing issues.
Start closing them.
Dock Signal gives warehouse teams one accountable system for the problems that fall between your WMS, inboxes, spreadsheets, and shift handoffs.
Clear ownershipEvidence in one recordWorks alongside WMS & ERP
ILLUSTRATIVE WORKSPACE
THURSDAY, SEPTEMBER 25
Good morning, Marcus.
OSD-1048Damaged · Plant 1
OSD-1043Shortage · Plant 1
OSD-1039Overage · Plant 1
91% resolved inside target
The tracking gap
The work is happening.
The tracking is breaking.
Warehouse systems record transactions. Dock Signal manages the issue after something goes wrong—who owns it, what evidence exists, what the customer decided, and whether it was actually closed.
Scattered evidence
Photos live on phones, details sit in emails, and the spreadsheet never has the complete story.
Unclear ownership
Teams know there is a problem, but not who has the next action or when it is due.
Silent aging
Open issues wait for customer or internal decisions without a visible response clock.
Manual reporting
Leaders rebuild the same status report instead of working from reliable case history.
The platform
One system for issues
that fall between systems.
Start with receiving and quality. Use the same accountable workflow for more warehouse issue types as the operation grows.
See what needs action
Prioritize warehouse issues by ownership, status, and response deadline from a single operations view.
At risk03
Pending customer05
Resolve together
Keep photos, attachments, comments, timestamps, and the full decision trail with the case.
MC
Marcus
Added receiving photos 9:42 AM
CX
Customer
Disposition approved 10:18 AM
Improve with evidence
Track quality PPM and export operational reports with the exact record behind every number.
428PPM
Target< 500
One shared workflow
Clear ownership at every handoff.
- 01
Record
Your team captures the discrepancy, item details, quantities, and evidence at the point of discovery.
- 02
Route
The case shows exactly who owns the next decision and when the response is due.
- 03
Resolve
Customer and site teams respond in one secure record with every update time-stamped.
- 04
Improve
Reports and PPM trends turn individual exceptions into measurable quality improvement.
Built to expand
Start with the issue
costing you time today.
Dock Signal is a modular warehouse issue platform. Receiving OS&D and quality PPM are live now; the same foundation can support the next operational problem without creating another disconnected tracker.
Receiving & OS&D
Overages, shortages, damages, product mismatches, customer disposition, photos, and closure.
Quality PPM
Error capture, shipped-unit denominators, trends, responsible associates, and detailed cause reporting.
Inventory exceptions
Location errors, count variances, adjustments, root cause, ownership, and corrective action.
Shipping errors
Wrong product, wrong quantity, missed shipment, documentation, and customer-impact tracking.
Process & equipment
Operational failures, downtime, facilities issues, follow-up tasks, evidence, and verification.
Safety & corrective action
Observations, containment, assigned actions, due dates, validation, and documented completion.
Built to hand over
Your company admin stays in control.
Dock Signal is designed to run as a real operational system—not a one-off demo. An authorized admin can manage the day-to-day configuration without editing code.
Go to company sign in- ✓Company profileUpdate the app, site, customer, and organization names.
- ✓Operational rulesMaintain plants, response targets, time zone, PPM thresholds, and print wording.
- ✓User accessAdd, update, disable, and separate internal and customer users.
- ✓Change historyReview and export an audit trail of company-setting revisions.
Customer-ready foundation
Designed for trust
between companies.
Isolated deployment
Each company can operate in its own environment with its own database and attachment storage.
Role-based visibility
Customer users see only their authorized records; internal users retain the operational view.
Protected evidence
Files are retrieved through authenticated routes and remain tied to the case audit history.
Lancaster 2 pilot